It costs five times more to acquire a customer than to retain one. You know your existing customers are your most valuable asset. That’s why Force24 treats retention with the utmost importance, providing a positive brand experience to secure multiple purchases, upsells and cross-sells. With our bespoke tools, you can increase the life time value (LTV) of each customer, to increase the revenue generated by your existing client base.
Make an impact when you retarget both customer and prospects alike, with relevant content, discounts and communications based on their precise browsing history and brand engagement.
Force24 has an intelligent retargeting solution, enabling you to monitor the web activity of users, and tailor bespoke communications to increase their life time value.
Conversion may be the end of the prospect lifecycle, but it’s just the beginning of another equally important journey. In order to retain your customers, Force24 helps to deliver a positive brand experience from the transactional communications post-sale, to their next purchase and beyond.
Force24 makes mastering the customer lifecycle simple, by nurturing and monitoring brand engagement until they are ready to purchase again or upgrade their service. Our intelligence-led approach delivers a proven way to secure repeat custom, and ultimately loyalty.
80% of revenue for most companies comes from just 20% of their customers – the loyal customers. Ensure those important first experiences are positive in the crucial days and weeks after a conversion to secure customers and revenue for the future.
Force24 takes a sensitive and intuitive approach to nursery communications during this early stage of the lifecycle, gently nurturing customers to build up trust and brand loyalty.
When a customer has a positive brand experience, Refer-a-Friend schemes can generate new business to help you grow. This strategy is particularly successful for high value sales.
Trust plays an important role in securing a high value purchase, and recommendations from friends and family can be extremely influential on prospects. Force24 can tailor bespoke Refer-a-Friend offers for your brand.
Express a genuine interest in your customers to build trusting relationships and gain valuable feedback.
Engage with customers after the point of sale and discover how to improve your products and services. Force24 can help you generate and distribute surveys, and analyse the results to inform your strategy.
Utilise upselling and cross selling to boost the lifetime value of a customer.
From service upgrades to relevant products and add-ons, Force24 can help you master the art of upselling. Our methods are proven to boost brand loyalty, so you can seize these simple opportunities to grow your revenue.
SMS engagement rates are 6 to 8 times higher than that of emails, and direct mail a great tool for communicating important or sensitive documents. Engage with your customers on the move and at home or at the office by integrating SMS and direct mail into your customer life cycle communications.
We will help you to deliver relevant communications, from order updates to promotional codes, to retain customers and engage with them on an on-going basis through multiple channels.